Solution Model

Quality is important to The Cups Corporation because it’s one of the components of value attributes as perceived by consumers. If the products meet the customer’s expectation, so it will enhance customers’ value and then increase company’s sales. Therefore, the general-purpose quality analysis tools are suitable to be used to ensure the company’s performance will resulted into process perfection. Other than quality, timeliness also plays important roles for their customers and for them also. The customers want prompt delivery and The Cups Corporation itself wants their raw material delivered on time to avoid shortage that also might shut down their assembly line. One of the quality tools that we used as a solution model is the cause and effect diagram. It is actually be used to help the company to identify and evaluate the cause of the problem and narrowing the cause to the most likely cause. As we identified that the company experienced with delay in delivery so we build this fishbone diagram to identify the potential causes. This diagram are divided into four parts which are manpower, machines, materials and methods that will ensure all possible sources of problems are considered. As you can see our solution model provides a sample causes and effect diagram for fair trade products offered by The Cups Corporation. We identified the cause of the late delivery was machine breakdown due to the old machine that have been used and maybe there is no proper maintenance. Besides, there is lack of raw material because some of its do not meet the specification that have stated by the company and most crucial cause is the late delivery of raw material from suppliers. Other causes are their employees are not ethical and the delivery time take too long due to problem with customs and transportation. The diagram below is the cause-effect diagram.